Dealing with Difficult People
The workplace is inhabited by a wide variety of people and it can sometimes be difficult to get on with them as well as get on with your work. This title looks at individual behaviour, what drives it and how to cope with it.
Moaners, fault finders, manipulators - these are just a few examples of the difficult people we put up with at work. However by understanding their motives and individual behaviours you can learn to manage aggression, avoid awkward situations and keep your cool. This second edition of the best-selling Dealing with Difficult People includes a brand new chapter on dealing with difficult people in the digital sphere.
It provides the tools and techniques you need to get the best out of the worst, including how to deal with difficult customers, advice on beating bullies at their own game and how to deal with a boss who drives you barmy.
| Weight | 0.720000 |
|---|---|
| By | Lilley, Roy |
| Country of Publication | United Kingdom |
| Dimensions | 0.4 x 5.8 x 8.5 inches |
| Edition | 2 Rev ed |
| Format | Paperback |
| ISBN/EAN | 9780749466947 |
| Pagination | 168 |
| Publication Date | Mar 2, 2013 |
| Publisher | Kogan Page Ltd |