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Service Operations Management : Improving Service Delivery


This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management. Building on the basic principles of operations management, the authors examine the operations decisions that managers face in controlling their resources and delivering services to their customers.

More Information
Weight 2.0000
By Clark, Johnston & Shulver
Country of Publication United Kingdom
Dimensions 265 x 195 mm
Edition 4 Rev Ed
Format Paperback
ISBN/EAN 9780273740483
Pagination 488 pages
Publication Date Apr 18, 2012
Publisher Pearson Education Limited
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