Written by best-selling authors in their field, the Fourth Edition of Operations and Process Managementinspires a critical and applied mastery of the core principles and process which are fundamental to successfully managing business operations.

Approaching the subject from a managerial perspective, this brand new text provides clear and concise coverage of the nature, principles, and practice of operations and process management.

Features

·    NEW! Over 20 new and updated examples of operations in practice.

·    NEW! Extended concept coverage now including business ecosystems, emotional process mapping, non-routine operational control, and      improvement 'ambidexterity'.

·    NEW! Expanded coverage of internal and 'intangible' supply chains, designing 'services capes', sales and operations planning, alpha and      beta testing, and knowledge management.

·    NEW! Expanded coverage on the value of complaints, failure recovery, project differentiation, and stakeholder management.

·    Cases and examples, drawn from a wide range of industries, provide an insight into the reality of managing operations and give                   practical understanding of the material.

·    A diagnostic approach allows effective assessment and improvement of operations and processes.

This is the ideal text for students taking any practically-orientated MBA, executive MBA or executive course in Operations and Process Management.