Currencies:

Advanced Search

Banner1

Categories
What's New?
The Snail and the Ginger Beer: The Singular Case of Donoghue vs
The Snail and the Ginger Beer: The Singular Case of Donoghue vs
TT$163.00 (US$26.72)
Tell A Friend
Tell someone you know about this product.

Top » Catalog » Computer & Technology » 9781133188605 » A Guide to Computer User Support for Help Desk and Support Speci

A Guide to Computer User Support for Help Desk and Support Speci

By: Beisse
Edition: 5 Rev Ed
Publisher: Cengage Learning, Inc
ISBN: 9781133188605
Format: Mixed media product
Pagination: 250 pages
Dimensions: 246 x 189 mm
Country of Pub.: United States
Pub. Date: 04/10/2012

Note: This Product is Only available to ship within the Caribbean

Equips current and future user-support professionals with the critical people skills and exceptional technical knowledge necessary to provide outstanding support with Beisse's "A Guide to Computer User Support for Help Desk and Support Specialists, 5E, International Edition". This useful guide focuses on the informational resources and technical tools students need most to function effectively in a support position. Readers develop the skills to handle troubleshooting and problem solving, successfully communicate with clients, determine a client's specific needs, and train end-users, as well as handle budgeting and other management priorities.

Clear, balanced coverage in this edition highlights the latest trends and developments, from Web and e-mail-based support to assistance with Windows[registered] 7 and cloud computing. Engaging special features, such as Tips and On the Web Pointers, provide important insights, while new Discussion Questions and Case Projects encourage active participation in the learning process. Leading professional software HelpSTAR[registered] and Microsoft[registered] Office Project Professional 2010 accompany Beisse's "A Guide to Computer User Support for Help Desk and Support Specialists, 5E, International Edition" to reinforce the knowledge and skills your students need for success in today's user-support positions.

 


TT$330.00 (US$54.10)
This product was added to our catalog on Monday 07 January, 2013.
Reviews
Shopping Cart
Shopping Cart
now in your cart 0 items
Information
Terms and Conditions
Privacy Policy
About Us
Contact Us
BPP eBooks FAQ
Sweet and Maxwell eBooks

Skype Me™!
Website by Webberz.com Ltd.